Patient-Requested Cancellation : Patients may request a cancellation of their online booking by contacting the clinic at least 2 hours before the scheduled appointment.

Refund Eligibility : Refunds for online bookings are eligible only if the cancellation request is made within the specified time frame i.e. 2 hours before the scheduled appointment.

Notification : Patients must notify the clinic of their intent to cancel the appointment and request a refund by contacting [Contact Email/Phone] within the specified time frame.

Verification : The clinic will review the refund request to verify its eligibility based on the criteria mentioned earlier.

Refund Issuance : If the refund request is approved, the clinic will process the refund within 3 days of approval, using the original payment method. The refund amount will saved in the wallet for future bookings.

Missed Appointments : Refunds will not be issued for missed appointments or cancellations made outside the specified time frame.

Refund for Services Rendered : If the clinic has already provided services based on the appointment, a refund may not be issued for the services rendered.

Technical Issues : The clinic is not responsible for refunding payments in cases where technical issues, beyond the clinic's control, prevent the patient from accessing or using the online booking system.

Rescheduling Options : Patients are encouraged to reschedule appointments when possible, rather than canceling, to avoid refund requests.

Rescheduling Process : Patients can reschedule appointments by logging into their account on the online booking system or by contacting the clinic directly.